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Gartner
Help Desk Specialist
Join Gartner as a Help Desk Specialist in Gurgaon. Provide Tier 1 IT support, requiring 1-3 years of experience. Enjoy competitive pay and world-class benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 7, 2025
Gartner is looking for a Help Desk Specialist to join its Tier 1 support team. The successful candidate will act as the first point of contact for internal associates regarding IT and facilities-related issues and queries. The role requires strong IT professional with 1-3 years of experience in Customer Support and IT operation Support.
Requirements
- Strong IT professional with 1-3 years of experience in Customer Support and IT operation Support
- Good communication skills, able to clearly and correctly express complex technical concepts in English
- Working knowledge of Service Management Ticketing Tools like ServiceNow
- Working Knowledge of Contact Center and Chat Support
- Strong understanding of Windows Operating Systems, network concepts and troubleshooting, and VPN technologies
- Capable of working 24 X 7 X 365 in a rotational shift environment
- Amazing problem-solving skills
- Ability to occasionally adjust work schedules to meet business needs
Benefits
- World-class benefits
- Highly competitive compensation
- Disproportionate rewards for top performers
Requirements Summary
Good communication skills, 1-3 years of experience in IT operation Support, and strong problem-solving skills
