Help Desk Tech

Resource Management Concepts, Inc. (RMC) is hiring a Help Desk Technician at Crane, Indiana. The selected applicant will provide technical support, maintain a professional relationship with customers, and assist with onboarding and classroom maintenance.

Requirements

• One (1) year of Systems Administration and/or IT Help Desk Experience.
• Effective use of Help Desk tracking and ticketing system(s); tracking technical issues using ServiceNow and other ticketing systems; maintaining historical records and related documentation to ensure timely resolution.
• Diagnose data communications problems using specialized tools, test equipment and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.
• DoD 8570 IAT Level 2 Certification (Security + CE) is required.

Benefits

• High-quality, low-deductible healthcare plans
• Competitive 401K package
• Training, certification, education, and career growth opportunities