Helpdesk Specialist Tier 2

The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn, Virginia. This is a hybrid support role with telework and on-site presence required. Primary responsibilities include providing phone and online support to users, troubleshooting, resolving issues, and following escalation protocols.

Requirements

• Bachelor’s degree in computer science or related field with 6 years of related experience OR 4+ years of related experience with Masters Degree; 4 years of additional related work experience in lieu of degree
• 5 years of experience with End User Support operations (Helpdesk, Service Desk, End User Support)
• Must be able to maintain and obtain a CBP Background Investigation prior to start
• ITIL v.4 certification
• Solid experience with ServiceNow
• Proficient with Microsoft Windows 10 and 11 servers
• Knowledge of hardware troubleshooting techniques
• Experience with Remote Desktop Protocol (RDP)
• Solid MS Office Suite skills including Excel, Word, and PowerPoint
• Excellent written and verbal communication skills
• Solid troubleshooting techniques to find root causes and apply workarounds
• Organization skills and attention to detail

Benefits

• Pay Range $72,150.00 - $130,425.00