Helpdesk Technician - Tier II - TS/SCI w. Polygraph

As a Helpdesk Technician with GDIT, you will provide technical assistance and support related to computer systems, hardware, and software, and assist in managing and modernizing LAN cabling. You will be responsible for providing network monitoring during customer core hours with 24/7 on-call support, and will work to ensure today is safe and tomorrow is smarter.

Requirements

• HS/GED and 2+ years of experience
• Certifications: DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role
• Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph
• Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
• Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team
• Ability to resolve technical and other types of issues with little oversight

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays