HR Case Specialist

The HR Case Specialist provides primary case management and analytics in the areas of leave of absence services. They will have in-depth knowledge of processing leaves of absence and play a key role in supporting and enhancing the day-to-day operations of the leave of absence team.

Requirements

• Bachelor’s degree in HR or related field
• Minimum of 2-5 years of experience in administration of HR, Leave of Absence or Payroll
• Knowledge of STD, LTD, and leave policies, plans, and procedures as well as federal and state leave laws such as FMLA, PFML, and ADA
• Proficient computer skills, especially Microsoft Office applications, Teams, Workday, and ServiceNow
• Effective math, verbal and written communication skills
• High degree of adaptability and flexibility for change
• Excellent interpersonal skills with a strong customer service and telephone skills to problem solve, de-escalate, and communicate policies
• Ability to identify key metrics, interpret data, audit data, and resolve exceptions
• Technical skills to identify and test leave and disability scenarios in systems and to assist in process development
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, leave details, compensation and benefit information
• Ability to handle multiple projects and multiple deadlines simultaneously

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law