HR Knowledge Management Lead

We are seeking a dynamic and experienced Regional HR Knowledge Lead to join our fast-paced Human Resources function serving over 6,500 employees and managers across the South Asia region. In this role, you will drive the KM culture for South Asia, leading and influencing key stakeholders across the HR function to deliver a best-in-class search and self-solve experience for our internal customers.

Requirements

• A minimum of 7 years of relevant experience (e.g., HR, knowledge management, content creation, L&D), or a comparable combination of education and professional background.
• Exceptional English communication skills, with the ability to simplify complex concepts.
• Skilled in using ServiceNow or similar KM platforms to create multilingual, role-specific content and maintain quality standards.
• Strong organizational and project management abilities, consistently delivering results.
• Keen attention to detail, ensuring high-quality, accurate materials.
• Comfortable in ambiguous settings, proactively driving initiatives with minimal supervision.
• Experienced in change management, including impact analysis and developing communication strategies.
• Collaborative, adept at partnering with diverse HR teams and stakeholders at all levels of the organization.

Benefits

• Health insurance
• Professional development opportunities
• Employee Assistance Programme