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Hitachi
HR Service Excellence Expert
Join Hitachi as an HR Service Excellence Expert in Krakow. Leverage ServiceNow for HR to enhance service desk operations and knowledge management. 5+ years in HR required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
The HR Service Excellence Expert is a global role responsible for managing and improving HR Service Desk and Knowledge Management frameworks. The position involves collecting requirements, supporting testing, creating documentation, and running reports to present KPI results to HR stakeholders.
Requirements
- Hands on experience in HR Operations or in HR related projects
- Knowledge of ServiceNow for HR & experience in managing configuration changes requests
- Experience with standardizing Knowledge Management in global organization
- Fluent in English
Benefits
- Anonymity
- Fixed term contract
- Job share/part-time
- Monitoring of work-related risks
- Opportunity for professional development
- Protection from discrimination and harassment
- Regular feedback and coaching
- Support for work-life balance
Requirements Summary
5 years of experience, Hands on experience in HR Operations or in HR related projects, Knowledge of ServiceNow for HR & experience in managing configuration changes requests
