Hypercare Engineer

The Hypercare Engineer will provide technical support during the post-migration hypercare period of a major M365 tenant-to-tenant migration project. The ideal candidate will have high level experience in resolving user issues and conducting advanced troubleshooting across the M365 ecosystem.

Requirements

• Strong technical expertise across the M365 ecosystem: Exchange Online, SharePoint, Teams (mandatory); Power Platform knowledge (preferred).
• Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments.
• Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes.
• Good understanding of tenant-to-tenant migration processes and their typical challenges.
• Exceptional analytical skills for identifying root causes and resolving user issues efficiently.
• Strong written and verbal communication skills, particularly for documenting technical processes and resolutions.
• A proactive and user-focused approach to technical support.