I & O Analyst

We are seeking an ITSM Analyst to support and improve IT service management processes within the organization. The role will focus on ensuring that IT services are delivered efficiently, meeting both business requirements and customer expectations.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• ITIL Foundation certification (or equivalent)
• 2-3 years of experience working in IT service management, IT operations, or a related field
• Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
• Familiarity with ITIL processes (Incident, Problem, Change, and Service Level Management)
• Strong understanding of ITSM best practices and ITIL framework

Benefits

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence