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PwC
IN--Senior Associate - Endpoint Engineer - Windows –IN-IT Services Co – IFS – PAN India
Join PwC as a Senior Associate - Endpoint Engineer in Gurugram. Leverage ServiceNow for support ticket resolution and process documentation. 4+ years in Windows L3 support required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 14, 2025
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.
Requirements
- Resolving escalated support tickets from the Level 2 team and manage the queue in ServiceNow.
- Documenting operational processes and creation of KB articles
- Ability to analyze data using Excel
Requirements Summary
At least 4 years of experience in supporting Windows in an enterprise environment at L3 Support, technical expert in Windows desktop, and good working knowledge of Endpoint tools like Microsoft Intune or Workspace ONE
