IN-Associate_ ITOM -Event Management _ IN_IT_ Services CO_IFS_PAN India

A career in our Automation Platform and Tooling team will provide you an opportunity to be part of a global IT transformation and drive growth. As a member of Automation Platform and Tooling team you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Requirements

• Proven skills on technical implementations and strong development background and strong technical consulting skills on ServiceNow platform and ITOM/Event management
• Solid understanding of the ServiceNow Event Management, Orchestration, Service Mapping, and Discovery modules
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, etc.
• Minimum 2-3 years' experience with ServiceNow required
• Minimum 2-3 years' experience Event Management required
• 1-2 years' experience in Discovery and service mapping modules preferred
• Experience with integrating 3rd party monitoring tools with ServiceNow ITOM Health/Predictive AIOps Platform
• Hands on experience in Manager of Manager (MOM) implementations, customization, tailoring, integrations and systems upgrades
• Strong work experience with JSON, JavaScript, Powershell and Unix/Linux scripting preferred
• Understanding of SNMP traps and MIBs/OIDs Intermediate understanding of networking functionality, advanced troubleshooting including the ability to gather and analyze raw event data.

Benefits

• Equal employment opportunities without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law
• Zero tolerance for any discrimination and harassment based on the above considerations
• Inclusive benefits, flexibility programmes and mentorship