IN-Associate_Servicenow CSM_IN-IT Services Co _ IFS_ Pune

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Requirements

• Experience in transitioning technology from locally focused to centralized technology service organization
• Experience with ITSM and CSM functions and modules within ServiceNow
• Understanding of RESTful Web Service and APIs
• IT and Security management best practice (ITIL, COBIT, ISO standards)
• Experience developing workflows and supporting service technology teams
• Experience in developing solutions in JavaScript and GlideRecord
• Ability to articulate and document the desired business outcome
• Ability to remove ambiguity from requirements
• Service orientation with a focus on quality and customer satisfaction
• Unit and regression testing to strive for first time right deployments
• Troubleshooting and Diagnostics
• Conceptual skills
• Communication skills (verbal and written)

Benefits

• reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship