IN-Senior Associate_ServiceNow Developer _IN-IT Services Co_IFS_PAN INDIA

PwC is driving major change across technology, building a centralized model to deliver and manage technology services across the entire network of member firms. As a ServiceNow Developer, you will work on transforming how Internal Firm Services manage services to the business and to clients, using the ServiceNow platform.

Requirements

• Engage with stakeholders to understand user stories and determine requirements.
• Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
• Customize and develop ServiceNow applications and support rollout of new applications and modules.
• Configure Application UIs and Workflows
• Demonstrate understanding of application modules including ITSM, CSM and CMDB
• Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
• Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
• Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
• Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
• Ensure that configuration is consistent across development, testing, and production environments.

Benefits

• equal employment opportunities
• inclusive benefits
• flexibility programmes
• mentorship