PwC

IN_Senior Associate_ServiceNow Predictive Intelligence Subject Matter Expert_MS Engg_Advisory_Kolkata

Join PwC as a Senior Associate in Kolkata, specializing in ServiceNow Predictive Intelligence. Requires 3+ years experience. Enjoy flexible benefits and mentorship.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Predictive Intelligence
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IT Operations Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Platform Analytics
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Certified Application Developer

Job description

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Posted on:
 
February 6, 2025

We are seeking a Senior Associate with expertise in ServiceNow Predictive Intelligence to join our Microsoft team in Kolkata. You will be responsible for implementing major incident detection, providing feedback, and helping agents solve issues faster.

Requirements

  • Implementation of major incident detection through Predictive Intelligence modules.
  • Provide feedback with a card-based view on predictions used to improve natural language model performance.
  • Help agents solve issues faster with automatically generated task and content suggestions.
  • Machine learning classification of tasks, incidents, and cases at scale.

Benefits

  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Requirements Summary

B.Tech/B.E./MCA, 3+ years of experience, ServiceNow Predictive Intelligence skills required