Incident and Change Management Specialist

OnePoint is hiring an Incident and Change Management Specialist to lead three ITSM processes for applications: incident management, problem management, and change management. The role requires strong experience in the ITSM discipline, excellent communication skills, and the ability to establish relationships with different teams within IT.

Requirements

• Strong experience in the ITSM discipline, preferably in the financial industry
• Master of Power BI and report creation
• Master of ServiceNow reporting
• More than 5 years of experience in leading calls for major incidents with technical and commercial stakeholders
• ITIL Foundation certification is mandatory
• ITIL Intermediate certification is strongly desired
• In-depth knowledge of ITSM processes
• Experience with ServiceNow is a major asset

Benefits

• Minimum 3 weeks of vacation from the first year
• Comprehensive group insurance with generous employer contribution
• Employer contributions to the RRSP collective pension plan
• Complete flexibility of remote work
• Annual budget for computer hardware
• Balanced work environment and flexibility of working hours
• Career development: Training and certifications, Online learning, onepoint Academy, etc.
• An international community of experts ready to share their knowledge
• A company culture focused on individual needs and belonging to a strong community