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Performance Team
Incident and Problem Manager- SAP for Transportation Management (Hybrid)
Join Performance Team as an Incident and Problem Manager for SAP TM in Mexico City. Requires ITIL knowledge, Power BI skills, and 3-5 years experience. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 28, 2025
Maersk is seeking a highly motivated and detail-oriented Service Management Specialist to join our global team supporting SAP TM (Transportation Management). The Service Management Specialist will assist Service Managers in delivering world-class service and ensuring operational excellence.
Requirements
- Strong understanding of ITIL processes and frameworks.
- Strong proficiency in Power BI to build and manage reports, along with advanced knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word.
- Excellent analytical and problem-solving skills.
- Experience with service management tools and platforms, such as ServiceNow.
- Strong interpersonal skills and ability to build effective relationships with teams and stakeholders.
- Exceptional organizational skills and attention to detail.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic, inclusive, and global working environment.
- The chance to contribute to innovative projects and drive meaningful change.
Requirements Summary
Bachelor's degree in Information Technology, Business Administration, or a related field. 3-5 years in service management, incident and problem management, or a related role, preferably in a global organization
