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Performance Team
Incident and Problem Manager- SAP for Transportation Management (Hybrid)
Join Performance Team as an Incident and Problem Manager in Mexico City. Leverage ServiceNow skills to enhance SAP TM operations. Benefits include bonuses, flexible work, and health insurance.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 1, 2025
Maersk is seeking a highly motivated and detail-oriented Problem/Incident Manager to join our global team supporting SAP TM (Transportation Management). This role will assist Service Managers in delivering world-class service and ensuring operational excellence.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- At least 3-5 years in service management, incident and problem management, or a related role, preferably in a global organization
- Strong understanding of ITIL processes and frameworks
- Strong proficiency in Power BI to build and manage reports
- Excellent analytical and problem-solving skills
- Experience with service management tools and platforms, such as ServiceNow
Benefits
- Annual bonus
- Recognitions programs
- 13% Savings Fund, based on monthly salary (terms apply) -
- 30-Day Bonus (Aguinaldo)
- 50% Vacation Premium (Gross)
- 10% Food Vouchers, based on monthly salary, (terms apply)
- Flexible work
- Internet Allowance (for positions in flexible work)
- Birthday Bonus
- Marriage Bonus
- Child Birth Bonus
- Extended Maternity Leave
- Health
- Major Medical Insurance for employe, spouse & children
- Life Insurance
- Employee Assistance Program Legal, Financial & Psychological for the employee and those you live with (roomies, family, friends, etc.).
- Wellhub Membership
Requirements Summary
Bachelor's degree, 3-5 years of experience, strong understanding of ITIL processes and frameworks
