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Oracle
Incident Commander - IC2
Join Oracle as an Incident Commander in Bengaluru. Leverage ServiceNow for incident management, ensuring optimal performance of production environments. 5-6 years in cloud infrastructure and Oracle required. Competitive benefits included.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 21, 2025
Incident Commander for CSS Global SaaS & Apps Delivery Incident management Team. Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.
Requirements
- Cloud Infrastructure Engineers who also deliver the role of Sysadmins and Application knowledge engineers
- Incident Management and Service Desk tools like Confluence, Jira, ServiceNow, Remedy and other Ticketing Tools
- Strong working knowledge of Oracle database and concepts like Clustering, RDBMS architecture, ASM, Data Guard, RMAN
- Ability to troubleshoot issues impacting large scale service architectures and application stacks
- Systematic problem-solving approach, strong communication skills, a sense of ownership and drive
- Strong leadership skills to direct service teams during Major Incidents
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Encourage employees to give back to their communities through our volunteer programs
Requirements Summary
Cloud Infrastructure Engineer with 5-6 years of experience in Incident Management and Service Desk tools, Oracle database, and application knowledge. Strong leadership and problem-solving skills
