Incident Commander - IC3

Incident Commander - IC3 is responsible for the operation of production environments, including systems and databases, supporting critical business operations. The ideal candidate will have experience of an Apps DBA along with the "wits of a systems and infrastructure whiz".

Requirements

• Cloud Infrastructure Engineers who also deliver the role of Sysadmins and Application knowledge engineers
• Have the ability to understand and explain the effect of a complex architecture decisions
• Driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon
• Passionate about automation and can demonstrate practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies, persistence technologies, and queuing
• BS or MS in Computer Science, or equivalent is a must
• Managing and triaging tickets. Driving prioritization and execution of work based on impact
• Passionate about Cloud, customer focused, have done incident management + problem management and thrive in a dynamic team culture
• Experience of driving change within an organization, pushing through resistance and success in adopting new ways of working
• Systematic problem-solving approach, strong communication skills, a sense of ownership and drive
• Able to work unsupervised, independently and within a global team
• Strong leadership skills to direct service teams during Major Incidents
• Exceptional written and verbal communication skills with meticulous attention to detail
• Willingness to work in 24x7 shifts including on holidays and weekends
• Ability to follow standard engineering principles using agile development methodology and Automation practices
• Co-ordinate with Functional, Infrastructure, Product Support and clients business units
• Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks. They should be able to 'think on their feet' and be able to effectively analyze problems, so good troubleshooting skills with decent communication are the paramount
• Resolving Oracle Cloud Services customer outages by identifying, analyzing, and resolving technical problems related to Oracle software systems. Troubleshooting skills are the key for success in this role and position
• Around 5 to 6 years of experience running large scale customer facing Incident Management + Problem Management roles is a MUST and working on P1 Infra support work with a solid understanding of
• Incident Management and Service Desk tools like Confluence, Jira, ServiceNow, Remedy and other Ticketing Tools
• Strong working knowledge of Oracle database and concepts like Clustering, RDBMS architecture, ASM, Data Guard, RMAN.
• Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture.
• Standard Internet services, such as DNS, HTTP, etc.
• Working knowledge of OCI architecture and components like LBaaS, VCN, Hypervisors etc.,
• Infrastructure Security and Compliance knowledge
• Database technologies: Oracle/MySQL is a must
• Production Support on any one or more applications preferably on Oracle EBS, Hyperion, PeopleSoft, Fusion Middleware/SOA or any Oracle Cloud product handling experience is a must
• Experience in Monitoring and Observability pipeline tools (Nagios / Fluentd / Prometheous, Grafana, ELK, Datadog / Splunk / Kafka skills) would be an added advantage
• Experience on OCI along with other Cloud providers including AWS, IBM and/or GCP would be an added advantage
• Experience on EBS, Hyperion, FMW, PSOFT etc would be an added advantage
• Experience on AI framework and development of chatbot using python for customer service automation

Benefits

• Medical, life insurance and retirement options
• Flexible work-life balance
• Volunteer programs