Incident Commander - IC3

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability.

Requirements

• BS or MS in Computer Science, or equivalent is a must
• Managing and triaging tickets. Driving prioritization and execution of work based on impact
• Passionate about Cloud, customer focused, have done incident management + problem management and thrive in a dynamic team culture
• Around 5 to 6 years of experience running large scale customer facing Incident Management + Problem Management roles is a MUST and working on P1 Infra support work with a solid understanding of
• Incident Management and Service Desk tools like Confluence, Jira, ServiceNow, Remedy and other Ticketing Tools
• Strong working knowledge of Oracle database and concepts like Clustering, RDBMS architecture, ASM, Data Guard, RMAN
• Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture
• Standard Internet services, such as DNS, HTTP, etc.
• Working knowledge of OCI architecture and components like LBaaS, VCN, Hypervisors etc.,
• Infrastructure Security and Compliance knowledge
• Database technologies: Oracle/MySQL is a must
• Production Support on any one or more applications preferably on Oracle EBS, Hyperion, PeopleSoft, Fusion Middleware/SOA or any Oracle Cloud product handling experience is a must
• Experience in Monitoring and Observability pipeline tools (Nagios / Fluentd / Prometheous, Grafana, ELK, Datadog / Splunk / Kafka skills) would be an added advantage
• Experience on OCI along with other Cloud providers including AWS, IBM and/or GCP would be an added advantage
• Experience on EBS, Hyperion, FMW, PSOFT etc would be an added advantage
• Experience on AI framework and development of chatbot using python for customer service automation

Benefits

• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law.
• Communication Skills
• Incident Management
• Oracle Database
• SAAS (Software-As-A-Service)
• About us
• As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
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• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.