Incident Director (R-17418)

The Incident Director is responsible for the people management of ECC Analysts, overseeing their delivery of incident management process, and identifying initiatives for continuous improvement. The role also includes acting as Incident Commander on major incidents, coordinating investigation, and ensuring resolution.

Requirements

• Bachelor’s degree in computer science or related field or equivalent professional experience.
• 10+ years of experience. Preferable 5+ years in production support for an enterprise-level platform with high-availability requirements along with a strong understanding of concept pertaining command center operations and incident management including people management.
• Experience with ServiceNOW Splunk and system monitoring tools.
• Ability to thrive in a high energy, high growth, fast paced, entrepreneurial environment.
• Strong organizational skills with high attention to detail and the able to work independently with minimal supervision.
• Highly-collaborate team player who can build strong relationships at all levels of the technology and business organizations.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.