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NEORIS
Incident Engineer
Join NEORIS as an Incident Engineer in Quito. Leverage ServiceNow and ITIL skills to manage incidents, improve processes, and ensure optimal service delivery.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 18, 2025
We are looking for an Incident Engineer to manage and control the lifecycle of technological events and incidents, handle major incidents, and implement process and procedure improvements for technological services.
Requirements
- Have 3-5 years of experience in technology service administration in large institutions.
- Handling of technological suppliers.
- Incident resolution and management.
- Proven experience in resolving technological service incidents in optimal response times.
- Problem management.
- Proven experience in research and testing in controlled environments for the resolution of technological service incidents.
- Change management.
- Knowledge of ITILv3-v4.
- Wintel, Unix, BDD platforms.
- Telecommunications architectures.
- Experience and knowledge in ITSM and observability tools (Dynatrace, ServiceNow, Grafana, Zabbix, etc.).
Benefits
- Benefits according to law.
- Neoris Day.
- Life insurance.
- Health insurance.
- Indeterminate contract.
Requirements Summary
3-5 years of experience in technology service administration, incident resolution, and ITILv3-v4
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