.svg)
Integrated Resources INC
Incident Management Analyst
Join Integrated Resources INC as an Incident Management Analyst in Detroit, MI. Ensure timely service restorations, manage incidents, and support on-call duties. Bachelor's and ITIL V3 required.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 20, 2015
The Incident Management Analyst will be responsible for ensuring incidents are escalated and facilitated to enable efficient and timely service restorations. They will communicate with all levels of management regarding Priority 1 and Priority 2 incidents, and support rotating on-call support for Priority 1/2. The analyst will also perform initial Priority assessments, mediate Priority assessment disputes, and facilitate the restoration of service.
Requirements
- Bachelor’s degree or equivalent work experience
- ITIL V3 Foundation experience
- Experience with ServiceNow a plus
- 2+ years related help desk or BA experience
Requirements Summary
Bachelor's degree or equivalent work experience, ITIL V3 Foundation experience, and 2+ years related help desk or BA experience required
About
Integrated Resources INC
Corporate Services, Healthcare, Tech, Software & IT Services
View company
