Incident Management Analyst

The Incident Management Analyst is responsible for managing Incident Management processes, coordinating triage efforts, and providing documentation to Problem Management. The role requires a self-starter and highly motivated individual with experience in technical support and ITIL certification.

Requirements

• High school diploma/GED, required
• Four (4) or more years of experience in technical support environment, required
• ITIL Foundation v3 or v4+ Certification, required
• Microsoft Certified Professional (MCP), preferred
• Microsoft Certified Desktop Support Technician (MCDST), preferred
• Microsoft Certified IT Professional (MCITP), preferred
• Laptop/Desktop hardware technician certification, preferred
• Microsoft Windows 10, or higher, operating system, required
• Microsoft Office 365, required
• ServiceNow, required
• Adobe Acrobat, preferred

Benefits

• Flexible work schedule
• Moderate travel
• BDO Total Rewards
• Employee Stock Ownership Plan (ESOP)
• 401(k) matching