Incident Management Analyst - Senior

EBANX is seeking an Incident Management Analyst - Senior to manage incidents strategically and operationally, ensuring swift response, team coordination, and continuous improvement of processes. The ideal candidate will have solid experience in incident management, excellent communication skills, and technical understanding to assess failure scenarios.

Requirements

• Solid experience in incident management within high-availability and large-scale environments
• Excellent communication skills during crises and the ability to manage multiple stakeholders
• Technical understanding to assess failure scenarios and support initial diagnostics
• Familiarity with monitoring, alerting, and ITSM tools (e.g., Grafana, PagerDuty, Jira, ServiceNow)
• Strong organizational skills, proactivity, and the ability to lead under pressure
• Knowledge of the online payments ecosystem (gateway, acquirer, payment methods)
• Experience with monitoring tools (Grafana, Kibana, Prometheus, or similar)
• Availability for on-call or emergency shift rotations when needed

Benefits

• Spanish, English, and Portuguese classes
• Meal Allowance
• Transportation voucher (if needed)
• WAVES - Program of goals and results (variable compensation)
• EBANX Play - Wellness (Gympass, e-Sports, SESC )
• EBANX Education: financial support for undergraduate, graduate, and MBA programs
• EBANX Skills: budget for workshops and courses
• EBANX Flexible: Birthday Day Off
• Semi-flexible hours (8 hours a day - Monday to Friday)
• EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers
• Life Insurance: Life Insurance 100% paid by EBANX
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!