Incident Management Analyst

The Incident Management Analyst is responsible for managing Incident Management processes, coordinating triage efforts, and participating in process improvement. The role requires a self-starter with excellent interpersonal and technical skills.

Requirements

• High school diploma/GED
• Bachelor's degree (preferably)
• Four or more years of experience in technical support environment
• Two or more years of experience as a Desktop Support Technician or Engineer (preferably)
• Experience with professional services firms (preferably)
• ITIL Foundation v3 or higher certification
• Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified IT Professional (MCITP), Laptop/Desktop hardware technician certification (all preferred)
• Microsoft Windows 10 or higher operating system
• Microsoft Office 365
• ServiceNow

Benefits

• Flexible work schedule
• On-call work and weekends
• Moderate amount of travel
• Opportunities for advancement
• Employee Stock Ownership Plan (ESOP) with annual allocation
• Comprehensive compensation and Total Rewards benefits
• Welcoming diverse perspectives and understanding the experience of professionals and clients
• Empowering team members to explore their full potential
• Celebrating ingenuity and innovation
• Focus on resilience and sustainability