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EVERIENCE
Incident Manager
Join EVERIENCE as an Incident Manager in Gradignan. Monitor incidents, manage communication, and ensure post-incident reviews. ITIL V4 required. Benefits include meal tickets, bonuses, and training support.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 7, 2025
We are looking for an Incident Manager to join our client team in Gradignan. The successful candidate will be responsible for real-time monitoring of critical incidents, managing associated communication, and tracking post-incident reviews.
Requirements
- Master of ITSM tools, ideally ServiceNow
- ITIL V4 Foundation certification
- Excellent analytical and synthesis capacity
- Good sense of contact and service
- Autonomy and organization
- Very good written communication
Benefits
- Meal ticket card of 9.50 € / worked day (60% covered by HELPLINE)
- Recruitment bonuses up to 1000 €
- A family mutual
- A CSE with many advantages
- A training institute to accompany the development of your skills
Requirements Summary
Master of ITSM tools, ITIL V4 Foundation certification, excellent analytical and synthesis capacity
