Incident Manager / Vice President, Data Operations

We are seeking a highly skilled and experienced Incident Manager to oversee the incident response lifecycle for a global asset management firm operating across multiple time zones. This role requires proactive incident handling, rapid problem resolution, and clear communication with technical and business stakeholders to minimize business disruptions.

Requirements

• 8-10 years of relevant experience in Incident Management, IT Service Management (ITSM), or Site Reliability Engineering (SRE) in a global financial services or asset management environment.
• Expertise in incident response frameworks and experience with ITSM tools (strong preference for ServiceNow and Jira).
• Strong understanding of enterprise IT environments, including cloud platforms (e.g., Azure), networking, databases, and data operations.
• Exceptional crisis management, problem-solving, and decision-making skills.
• Strong verbal and written communication skills, with the ability to translate technical issues into business impact reports.
• Experience in working with global teams across multiple time zones.
• Ability to manage high-pressure situations with confidence and efficiency.
• Experience with Jira and agile scrum methodology.
• Availability outside of normal business hours will be required on an as needed basis.
• Expertise in Microsoft Excel, Word, PowerPoint, and Visio.
• Extensive experience with data visualization platforms like Microsoft PowerBI or Tableau.
• Ability to leverage SQL and other programming languages to conduct data-driven analysis.

Benefits

• Discretionary bonus incentives
• Comprehensive benefits package
• Flexible work arrangement