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Michelin
Incident & Problem Manager
Join Michelin as an Incident & Problem Manager in Pune, Maharashtra. Drive incident resolution, manage tools, and enhance ITIL practices. Benefits include flexible work and 24x7 support.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Problem Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
February 17, 2025
Incident & Problem Manager to track and manage major incidents, ensure efficient incident resolution, and drive root cause analysis to prevent recurrence. Must have strong knowledge of ITIL framework and experience with incident and problem management tools.
Requirements
- Strong knowledge of ITIL framework (certification preferred)
- Proficiency in incident and problem management tools such as ServiceNow, Remedy, or similar platforms
- Experience with root cause analysis techniques and tools
- Familiarity with infrastructure technologies, including networking, servers, databases, and cloud environments
- Knowledge of monitoring and alerting tools like Splunk, Dynatrace, or SolarWinds
- Understanding of cybersecurity principles and their impact on incident resolution
- Ability to analyze and interpret technical data to identify trends and patterns
Benefits
- 24x7 Incident Support
- Flexibility to work 3-4 days from the office while managing cross-country collaboration remotely
- Opportunity to work with cross-functional teams and external partners
Requirements Summary
Strong ITIL knowledge, experience with incident and problem management tools, and technical skills in infrastructure technologies, monitoring and alerting tools, and cybersecurity
