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ServiceNow
India Success Hub Delivery, Sr. Specialist
Join ServiceNow as a Sr. Specialist in Bangalore, leading onboarding for Customer Success Guides. Requires 4+ years in enablement. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Change Adoption Specialist
ServiceNow Modules:
Human Resources Service Delivery
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Human Resources
Job description
Posted on:
February 6, 2025
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. As a member of the Global Learning & Development organization, the Success Hub Delivery Sr. Specialist is responsible for onboarding early-career Customer Success Guides in one of our regional Success Centers. The role involves delivering live onboarding and training, ensuring new hires have the necessary skills, knowledge, and tools to excel in their roles.
Requirements
- 4+ years’ experience in enablement as a trainer or leader of enablement programs.
- Experience developing and deploying global enablement programs at-scale
- Strong facilitation skills, both in person and virtually.
- Understanding of and/or experience delivering enablement to customer success roles
- Understanding of adult learning principles, enablement design and development processes with a focus on Customer Success-specific programs and outcomes.
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Comprehensive training and support
Requirements Summary
4+ years of experience in enablement, strong facilitation skills, and understanding of adult learning principles
