Infrastructure Engineer - Deskside Support

Howmet Fastening Systems is looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment.

Requirements

• Installing, configuring, and troubleshooting desktop operating systems and application software
• Performing system backups and data recovery operations
• Maintaining inventory records of all hardware, software, and other IT equipment in the organization’s network environment
• Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications
• Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization’s network environment
• Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets
• Knowledge of ServiceNow ticketing system and associated workflows
• Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management
• Possess effective verbal and written communication skills
• Lift up to 30Lbs
• Thorough knowledge of MS Windows and Office 365
• Support Teams application
• Deployment of computers
• Support printing and peripherals

Benefits

• Health insurance (medical, dental, vision)
• Excellent 401k matching program
• Paid holidays and vacation