Infrastructure monitoring lead responsible for managing infrastructure monitoring, patching & automation products, and providing technical support and troubleshooting.
Requirements
- 7 years of experience in infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End to end life cycle of managed environments covering installation, configuration, management, support and troubleshooting
- Multi-platform Operating Systems knowledge/understanding (Windows, Linux, AIX etc)
- Ability to manage projects end to end
- Ability to create and update documentation
- Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
- Effective communication skill
- Desire & ability to learn & grow
- Functional knowledge of ServiceNow integration would be preferable
Benefits