Kotak

Infrastructure Engineering I-SUPPORT SERVICES-CTO Head

Join Kotak in Bangalore as an Infrastructure Engineering I-Support Services lead. Leverage ServiceNow skills for monitoring, patching, and automation. 7+ years required.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Discovery
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IT Operations Management
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
March 11, 2025

Infrastructure monitoring lead responsible for managing infrastructure monitoring, patching & automation products, and providing technical support and troubleshooting.

Requirements

  • 7 years of experience in infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
  • End to end life cycle of managed environments covering installation, configuration, management, support and troubleshooting
  • Multi-platform Operating Systems knowledge/understanding (Windows, Linux, AIX etc)
  • Ability to manage projects end to end
  • Ability to create and update documentation
  • Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
  • Effective communication skill
  • Desire & ability to learn & grow
  • Functional knowledge of ServiceNow integration would be preferable

Benefits

  • Not specified

Requirements Summary

7 years of experience in infrastructure monitoring, ability to manage projects end to end, and effective communication skill