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Kotak
Infrastructure Engineering I-SUPPORT SERVICES-CTO Head
Join Kotak in Bangalore as an Infrastructure Engineering I-Support Services lead. Leverage ServiceNow skills for monitoring, patching, and automation. 7+ years required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Discovery
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 11, 2025
Infrastructure monitoring lead responsible for managing infrastructure monitoring, patching & automation products, and providing technical support and troubleshooting.
Requirements
- 7 years of experience in infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End to end life cycle of managed environments covering installation, configuration, management, support and troubleshooting
- Multi-platform Operating Systems knowledge/understanding (Windows, Linux, AIX etc)
- Ability to manage projects end to end
- Ability to create and update documentation
- Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
- Effective communication skill
- Desire & ability to learn & grow
- Functional knowledge of ServiceNow integration would be preferable
Benefits
- Not specified
Requirements Summary
7 years of experience in infrastructure monitoring, ability to manage projects end to end, and effective communication skill
