Infrastructure Engineering I-SUPPORT SERVICES-CTO Head

Job Description for Infrastructure Monitoring Lead, requiring 7 years of experience in infrastructure monitoring, patching, and automation products, preferably BMC products. The role involves end-to-end life cycle management of managed environments, project management, and documentation creation.

Requirements

• 7 years of experience in infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
• End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc.
• Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc)
• Ability to manage projects end to end
• Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications
• Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
• Ability to coordinate with various teams, understand requirement & provide solutions/resolutions
• Effective communication skill
• Desire & ability to learn & grow
• Functional knowledge of ServiceNow integration would be preferable