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Kotak
Infrastructure Engineering II-SUPPORT SERVICES-CTO Head
Join Kotak in Bangalore as an Infrastructure Engineering II, leveraging ServiceNow skills for lifecycle management and support. Requires 7 years in monitoring and automation.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Discovery
IT Operations Management
IT Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 10, 2025
Job Description for Infrastructure monitoring lead. Manage end to end life cycle of managed environments, including installation, configuration, management, support and troubleshooting. Ability to create and update documentation and coordinate with various teams.
Requirements
- 7 Years of experience working on Infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc.
- Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc)
- Ability to manage projects end to end
- Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications
- Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
- Ability to coordinate with various teams, understand requirement & provide solutions/resolutions
- Effective communication skill
- Desire & ability to learn & grow
- Functional knowledge of ServiceNow integration would be preferable
- Graduate degree
Requirements Summary
7 years of experience in infrastructure monitoring, graduate degree
