Kotak

Infrastructure Engineering II-SUPPORT SERVICES-CTO Head

Join Kotak as an Infrastructure Engineering II in Bangalore. Leverage ServiceNow skills for infrastructure monitoring, project management, and team coordination.

ServiceNow Role Type:
ServiceNow Modules:
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Discovery
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IT Operations Management
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IT Service Management
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Integration Hub
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
March 10, 2025

Job Description: Infrastructure monitoring lead, end to end life cycle of managed environments, multi-platform operating systems knowledge, project management, documentation creation, service delivery understanding, team coordination, effective communication.

Requirements

  • 7 years of experience in infrastructure monitoring, patching, and automation products, preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
  • End-to-end life cycle management of managed environments, covering installation, configuration, management, support, and troubleshooting
  • Multi-platform operating systems knowledge (Windows, Linux, AIX)
  • Ability to manage projects end-to-end
  • Ability to create and update documentation
  • Understanding of service delivery from incidents to SLAs
  • Ability to coordinate with various teams
  • Effective communication skills
  • Desire and ability to learn and grow
  • Functional knowledge of ServiceNow integration is preferable

Requirements Summary

7 years of experience in infrastructure monitoring, multi-platform OS knowledge, project management, and documentation creation