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Kotak
Infrastructure Engineering II-SUPPORT SERVICES-CTO Head
Join Kotak as an Infrastructure Engineering II in Bangalore. Leverage ServiceNow skills for infrastructure monitoring, project management, and team coordination.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Discovery
IT Operations Management
IT Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 10, 2025
Job Description: Infrastructure monitoring lead, end to end life cycle of managed environments, multi-platform operating systems knowledge, project management, documentation creation, service delivery understanding, team coordination, effective communication.
Requirements
- 7 years of experience in infrastructure monitoring, patching, and automation products, preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End-to-end life cycle management of managed environments, covering installation, configuration, management, support, and troubleshooting
- Multi-platform operating systems knowledge (Windows, Linux, AIX)
- Ability to manage projects end-to-end
- Ability to create and update documentation
- Understanding of service delivery from incidents to SLAs
- Ability to coordinate with various teams
- Effective communication skills
- Desire and ability to learn and grow
- Functional knowledge of ServiceNow integration is preferable
Requirements Summary
7 years of experience in infrastructure monitoring, multi-platform OS knowledge, project management, and documentation creation
