Job Description: Infrastructure monitoring lead, end to end life cycle of managed environments, multi-platform operating systems knowledge, project management, documentation creation, service delivery understanding, team coordination, effective communication.
Requirements
- 7 years of experience in infrastructure monitoring, patching, and automation products, preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End-to-end life cycle management of managed environments, covering installation, configuration, management, support, and troubleshooting
- Multi-platform operating systems knowledge (Windows, Linux, AIX)
- Ability to manage projects end-to-end
- Ability to create and update documentation
- Understanding of service delivery from incidents to SLAs
- Ability to coordinate with various teams
- Effective communication skills
- Desire and ability to learn and grow
- Functional knowledge of ServiceNow integration is preferable