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Kotak
Infrastructure Engineering II-SUPPORT SERVICES-CTO Head
Join Kotak as an Infrastructure Engineering II in Bangalore. Leverage your 7+ years of experience in infrastructure monitoring and ServiceNow integration. Manage projects and enhance IT services.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Discovery
IT Operations Management
IT Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 10, 2025
Job Description: Infrastructure monitoring lead in IT department. Requirements: 7 years experience in infrastructure monitoring, patching & automation products. Multi-platform operating systems knowledge. Ability to manage projects and create documentation.
Requirements
- 7 years as working on Infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc.
- Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc). Practical experience of working on site with heterogeneous instances.
- Ability to manage projects end to end.
- Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications.
- Understanding of Service Delivery from Incidents, Problem, Changes to SLAs.
- Ability to coordinate with various teams, understand requirement & provide solutions/resolutions.
- Effective communication skill.
- Desire & ability to learn & grow.
- Functional knowledge of ServiceNow integration would be preferable.
Requirements Summary
7+ years of experience in infrastructure monitoring, knowledge of multi-platform operating systems, and ability to manage projects
