Kotak

Infrastructure Engineering III-SUPPORT SERVICES-CTO Head

Join Kotak in Bangalore as an Infrastructure Engineering III, leading infrastructure monitoring and automation. Requires 7 years' experience, project management skills, and ServiceNow knowledge. Benefits include growth opportunities and a dynamic work environment.

ServiceNow Role Type:
ServiceNow Modules:
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Discovery
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IT Operations Management
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IT Service Management
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Integration Hub
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
March 10, 2025

We are looking for an Infrastructure Monitoring Lead to manage end-to-end life cycle of managed environments, working on infrastructure monitoring, patching & automation products. The ideal candidate will have 7 years of experience in infrastructure monitoring, multi-platform operating systems knowledge, and project management skills.

Requirements

  • 7 years of experience in infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
  • End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc.
  • Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc)
  • Ability to manage projects end to end
  • Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications
  • Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
  • Ability to coordinate with various teams, understand requirement & provide solutions/resolutions
  • Effective communication skill
  • Desire & ability to learn & grow
  • Functional knowledge of ServiceNow integration would be preferable

Requirements Summary

Graduate with 7 years of experience in infrastructure monitoring, project management, and multi-platform operating systems knowledge