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Kotak
Infrastructure Engineering III-SUPPORT SERVICES-CTO Head
Join Kotak as Infrastructure Engineering III in Bangalore. Lead infrastructure management, utilize ServiceNow for integration, and ensure effective communication. 7+ years required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Discovery
IT Operations Management
IT Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 10, 2025
The Infrastructure Engineering III-SUPPORT SERVICES-CTO Head role is responsible for leading infrastructure monitoring and management. Key responsibilities include managing end-to-end life cycles of managed environments, coordinating with various teams, and providing effective communication.
Requirements
- 7 Years as working on Infrastructure monitoring, patching & automation products preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End to end life cycle of managed environments (manage from and to) covering installation, configuration, management, support and troubleshooting etc.
- Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX etc)
- Ability to manage projects end to end
- Ability to create and update documentation e.g. Standard Operating Procedures and others for IT supported services and applications
- Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
- Ability to coordinate with various teams, understand requirement & provide solutions/resolutions
- Effective communication skill
- Desire & ability to learn & grow
- Functional knowledge of ServiceNow integration would be preferable
Requirements Summary
7+ years of experience in infrastructure monitoring, management of end-to-end life cycles, and multi-platform operating systems knowledge
