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Kotak
Infrastructure Engineering III-SUPPORT SERVICES-CTO Head
Join Kotak as an Infrastructure Engineering III in Bangalore. Leverage ServiceNow skills to manage environments, ensuring effective monitoring and support.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Discovery
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 10, 2025
Infrastructure monitoring lead to manage end-to-end life cycle of managed environments, with expertise in BMC products and multi-platform operating systems.
Requirements
- 7 years of experience in infrastructure monitoring, patching, and automation products, preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
- End-to-end life cycle of managed environments, including installation, configuration, management, support, and troubleshooting
- Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX, etc.)
- Ability to manage projects end-to-end
- Ability to create and update documentation (e.g., Standard Operating Procedures)
- Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
- Effective communication skill
- Desire & ability to learn & grow
- Functional knowledge of ServiceNow integration (preferable)
Benefits
- Competitive salary
- Opportunities for growth and development
Requirements Summary
7 years of experience in infrastructure monitoring, graduate degree required
