Kotak

Infrastructure Engineering III-SUPPORT SERVICES-CTO Head

Join Kotak as an Infrastructure Engineering III in Bangalore. Leverage ServiceNow skills to manage environments, ensuring effective monitoring and support.

ServiceNow Role Type:
ServiceNow Modules:
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Discovery
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IT Operations Management
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
March 10, 2025

Infrastructure monitoring lead to manage end-to-end life cycle of managed environments, with expertise in BMC products and multi-platform operating systems.

Requirements

  • 7 years of experience in infrastructure monitoring, patching, and automation products, preferably BMC products (TSOM/Helix Operations manager, TSA, TSCO, Discovery)
  • End-to-end life cycle of managed environments, including installation, configuration, management, support, and troubleshooting
  • Multi-platform Operating Systems basic knowledge/understanding (Windows, Linux, AIX, etc.)
  • Ability to manage projects end-to-end
  • Ability to create and update documentation (e.g., Standard Operating Procedures)
  • Understanding of Service Delivery from Incidents, Problem, Changes to SLAs
  • Effective communication skill
  • Desire & ability to learn & grow
  • Functional knowledge of ServiceNow integration (preferable)

Benefits

  • Competitive salary
  • Opportunities for growth and development

Requirements Summary

7 years of experience in infrastructure monitoring, graduate degree required