Control Risks

Infrastructure & Network Analyst

Join Control Risks as an Infrastructure & Network Analyst in Delhi. Leverage ServiceNow for ITSM, manage networks, and enhance service delivery. 5-8 years experience required.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
February 27, 2025

Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms. Identify and remediate day-to-day infrastructure & network issues and work on projects to improve the delivery of key services.

Requirements

  • Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
  • Administration of switch and firewall configuration.
  • Resolving alerts from the monitoring systems for all network services and systems.
  • Maintenance of development and testing network environments

Requirements Summary

Minimum 5-8 years of experience in a technical support role including networking and infrastructure, knowledge of network technologies, administration capabilities in Active Directory and Azure AD