IT Analyst | Information & Technology (Australia Shift Time)

We are seeking a dedicated and skilled experienced Technical Analyst to join our first level response customer support team. The ideal candidate will provide exceptional technical assistance to our customers via chat and phone, ensuring timely and effective resolution of their issues.

Requirements

• Proven experience in a technical support role, preferably in a chat and phone support environment.
• Proven experience in leading a team effectively with team development and driving continuous improvement.
• Strong analytical and technical troubleshooting skills and the ability to diagnose and resolve technical issues.
• High level of experience with ServiceNow, Intune Administrator, Windows Operating System, Networking, Active Directory
• Excellent verbal and written communication skills (English).
• Willingness to learn and adapt to new technologies and methodologies.
• Ability to handle multiple tasks and prioritize effectively.
• Audit the quality of updates for the tickets handled by team and SLA adherence.
• Assist in upgrading/migrating systems and software to ensure secure, reliable, and stable operation of the end-user computing environment.
• Customer-focused attitude with a commitment to providing exceptional service.
• Graduation in Information Technology or equivalent; additional technical certifications in Windows are plus.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment