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Booz Allen Hamilton
IT Change and Problem Manager
Join Booz Allen Hamilton as an IT Change and Problem Manager in McLean, VA. Leverage ServiceNow and ITIL practices to enhance IT operations. 5+ years' experience required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 10, 2025
Lead the adoption and delivery of change and problem management practices, based on ITIL service support principles. Coordinate the implementation of all changes to production services and identify bottlenecks in delivering IT operations.
Requirements
- 5+ years of experience managing IT service management practices, including incident management, change enablement, and problem management
- 3+ years of experience with IT service management systems, including ServiceNow
- HS diploma or GED
- ITIL 4 Foundation Certification
- Change Management Certification
- Root Cause Analysis Certification
Benefits
- Health benefits
- Life insurance
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Requirements Summary
5+ years of IT service management experience, 3+ years of ServiceNow experience, and ITIL certifications
Apply now
McLean
|
Virginia
United States
Mid-Level
Hybrid
Full Time
99000-225000 USD/year
