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Booz Allen Hamilton
IT Change and Problem Manager
Join Booz Allen Hamilton as an IT Change and Problem Manager in McLean, VA. Leverage ServiceNow expertise to enhance ITIL practices and drive change management.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 10, 2025
Lead the adoption and delivery of change and problem management practices, based on ITIL service support principles, through effective coordination of change planning and implementation, problem resolution, and building relationships with business customers, IT management, and IT support groups.
Requirements
- 5+ years of experience managing IT service management practices, including incident management, change enablement, and problem management
- 3+ years of experience with IT service management systems, including ServiceNow
- Experience reporting on key performance and quality indicators for change enablement and problem management
Benefits
- Health benefits
- Life benefits
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
Requirements Summary
5+ years of experience in IT service management, 3+ years of experience with IT service management systems, and experience reporting on key performance and quality indicators
Apply now
McLean
|
Virginia
United States
Mid-Level
Hybrid
Full Time
99000-225000 USD/year
