IT Coordinator

The IT Coordinator will provision, install, troubleshoot, and upgrade computers using standard systems analysis techniques and procedures. They will build relationships with on-site technicians and provide positive customer experience with each customer interaction. They will also resolve, escalate, and document ServiceNow Incidents and Tasks in a timely manner.

Requirements

• 2+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad, Android, Windows Phone)
• Basic knowledge of network troubleshooting skills
• Excellent communication skills with clients
• Able to work flexible hours including being on call
• Ability to lift up to 30 lbs

Benefits

• Annual salary of $61,830 + bonus eligibility