IT Customer Operations Depot Technician

We are a leading provider of professional services to the middle market globally, and we're looking for an IT Customer Ops Depot Technician to join our hardware depot team. As a member of our team, you'll be responsible for configuring and distributing laptops for new hires and existing employee laptop swaps, as well as troubleshooting and resolving hardware, software, and connectivity issues.

Requirements

• Bachelors degree or equivalent experience
• 1-3 years relevant experience in customer service or IT support
• Working knowledge of hardware and applications
• Experience with Microsoft Windows OS, MAC OS, MS, Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment
• Excellent verbal and written communications
• Demonstrates a working knowledge of the technology tools required within assigned responsibilities
• Effective organization and time management skills
• Ability to manage multiple tasks and strong attention to detail
• Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations
• Ability to work in a highly collaborative environment and consult effectively with employees at all levels

Benefits

• Competitive benefits and compensation package
• Flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients