IT Field Service Specialist II

Donaldson is committed to solving the world's most complex filtration challenges. We are looking for an experienced IT Field Service Specialist II to provide desk side support in a manufacturing facility.

Requirements

• 3+ years of experience providing IT support for technologies and processes
• Bachelors degree or equivalent experience
• Up to 15% travel
• 5+ years of experience providing IT support for warehouse and/or manufacturing technologies and processes (preferred)
• A strong dedication to quality customer service, and a working knowledge of service delivery procedures (preferred)
• Experience with Microsoft Windows 10, 11, and the Office365 suite (preferred)
• Working knowledge of Microsoft Active Directory, Exchange, SCCM and InTune (preferred)
• Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients (preferred)
• CompTIA A+ & CompTIA Net+ certification preferred
• Previous ServiceNow experience a plus
• Ability to handle many tasks simultaneously
• Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing
• Working knowledge of Oracle R12 application systems processes and support preferred
• Excellent follow through and attention to detail
• Strong problem-solving skills and decision-making ability
• Good task management and organizational skills
• General knowledge of business telephone system functionalities
• Ability to lift and carry items weighing up to 50 lbs

Benefits

• Working in a collaborative and innovative culture
• Opportunities to learn, effect change, and make meaningful contributions at work and in communities
• Competitive salary and benefits package (not specified)