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Boston Red Sox and Fenway Sports Management
IT Game Day Support Lead
Join the Boston Red Sox as an IT Game Day Support Lead in Boston. Manage IT operations on game days, requiring 2+ years in Service Desk roles. Flexible scheduling offered.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
January 24, 2025
The IT Game Day Support Lead serves as the primary interface between Boston Red Sox employees and the IT Department on game days and event days, responsible for managing IT2 staff, handling escalations, and ensuring smooth IT operations.
Requirements
- Experience working in a Service Desk or Desktop Engineering role (2+ years preferred)
- Proficiency in troubleshooting Windows 10, Active Directory, Microsoft 365, and iOS devices (Android is a plus)
- Familiarity with MacOS hardware/OS, Zoom platform administration, and enterprise applications such as ServiceNow ITSM
Benefits
- Flexible scheduling, including evenings and weekends during the baseball season
Requirements Summary
2+ years of experience in Service Desk or Desktop Engineering, proficiency in troubleshooting Windows 10 and iOS devices, familiarity with MacOS hardware/OS and enterprise applications
