IT Help Desk Technician

RMC is hiring a Help Desk Technician to provide technical support and resolve end-user problems in a busy call center environment. The selected applicant will be responsible for maintaining a professional relationship with customers and clients, documenting internal procedures, and supporting the maintenance of multiple classrooms.

Requirements

• One (1) year of Systems Administration and/or IT Help Desk Experience.
• Effective use of Help Desk tracking and ticketing system(s); tracking technical issues using ServiceNow and other ticketing systems; maintaining historical records and related documentation to ensure timely resolution.
• Diagnose data communications problems using specialized tools, test equipment and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.
• DoD 8570 IAT Level 2 Certification (Security + CE) is required.
• Active DoD Secret clearance is required to start.

Benefits

• Low-deductible healthcare plans
• Competitive 401K package
• Investment in employee training and certification