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Kyndryl
IT Incident Manager for Infrastructure and Application
Join Kyndryl as an IT Incident Manager in Bangkok. Oversee incident lifecycles, ensure SLA adherence, and enjoy diverse benefits. 3+ years ITIL4 experience required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 17, 2025
The IT Incident Manager for Infrastructure and Application will oversee the entire incident lifecycle, ensuring adherence to SLA timelines, and provide regular updates to stakeholders. The role requires excellent communication and interpersonal skills, analytical and problem-solving skills, and experience with IT service management tools.
Requirements
- 3+ years of experience in ITIL4 processes, particularly Incident Management
- Excellent communication and interpersonal skills
- Analytical and problem-solving skills
- Experience with IT service management tools (e.g., ServiceNow, SummitAI)
- Ability to work under pressure and prioritize tasks in high-stress situations
Benefits
- State-of-the-art resources
- Fortune 100 clients
- Employee learning programs
- Company-wide volunteering and giving platform
- Benefits that give you choice and reflect the diversity of employees
Requirements Summary
3+ years of ITIL4 experience, excellent communication skills, analytical skills, and experience with IT service management tools
