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Netcompany
IT Knowledge & Strategy Manager
Join Netcompany as an IT Knowledge & Strategy Manager in Brussels. Leverage ServiceNow and ITIL to enhance knowledge management. Competitive benefits included.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 4, 2025
We are Netcompany-Intrasoft, a leading European IT Solutions and Services company, seeking an IT Knowledge & Strategy Manager to develop and implement a knowledge management strategy aligned with ITIL best practices.
Requirements
- 2+ years of experience in knowledge management.
- Familiarity with ITSM tools (ServiceNow, Jira, Confluence, Wiki), ITIL principles, and application support workflows.
- Ability to identify and resolve knowledge gaps.
- Experience in cross-functional teams and knowledge-sharing initiatives.
- ITIL v3/v4 (preferably in Knowledge Management or Service Operations).
- Strong written and verbal skills for documentation and presentations.
- Fluency in English and French.
- Proactiveness and solution-orientation.
Benefits
- Competitive compensation & benefits package
- Hospitalization plan
- Meal vouchers
- Well-being activities (on-premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
- Personalized development plan for targeted career growth
Requirements Summary
2+ years of knowledge management experience, familiarity with ITSM tools, and ITIL principles
