IT Major Incident & Problem Manager

Version 1 is seeking an experienced ASPIRE Managed Service, Global Service Centre Major Incident and Problem Manager to develop and implement the Problem Management and Major Incident Management practices in line with ITIL best practices. The role is responsible for managing major incidents and problems in a controlled and efficient manner, with a focus on proactive problem detection and prevention of incidents.

Requirements

• Minimum of 5 years of experience in Problem Management and Major Incident Management, or a related field.
• Proven track record of using ServiceNow to perform Major Incident Management and Problem Management.
• Strong understanding of ITIL framework.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Strong leadership and team management skills.
• Flexibility to work outside regular business hours if necessary.
• ITIL v4 Foundation Certificate.
• ITIL Intermediate or Expert Certification would be beneficial.
• Additional certifications in project management (e.g., PMP, PRINCE2, AGILE) could be beneficial.

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.