IT Mobility Asset Management Depot Technician

The IT Mobility Asset Management Depot Technician will play a key role in the hands-on configuration, asset tagging, troubleshooting and repair of mobility endpoint devices, including iPads, iPhones, tablets, and cellular phones, in a centralized depot environment.

Requirements

• Perform hands-on configuration of IT endpoint devices, including unboxing, applying asset tags, installing base images, configuring use cases, and re-boxing devices for deployment.
• Assist with connecting devices to the network for imaging, initial setup, and troubleshooting to ensure successful configuration.
• Install software, verify security compliance, and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency.
• Record and maintain accurate asset tag information in systems such as Workspace One, ServiceNow, and other inventory tracking tools.
• Utilize Mobile Device Management platforms (e.g., Workspace One, Jamf Pro, Apple DEP, Samsung Knox) to enroll devices, distribute applications, and enforce security policies.
• Conduct receiving, inspecting, and logging of incoming and outgoing IT endpoint devices and peripherals following established standards.
• Assist with basic troubleshooting of hardware and software issues on endpoint devices, escalating to vendors when necessary.
• Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages.
• Provide timely status updates on device imaging and configuration tasks, reporting deviations from standards to leadership.
• Adhere to IT policies and procedures for asset tagging, inventory management, security, and device disposal.
• Collaborate with IT teams and vendors to support hardware and software deployment projects.
• Perform other duties as assigned to support depot operations.

Benefits

• Medical coverage
• State-mandated sick leave
• Other benefits designed to support well-being and work-life balance